FAQ

FAQ – Frequently Asked Questions

Order & Payment

• Which payment methods are accepted?

We accept all common payment methods: credit card, PayPal, Klarna (invoice & installment purchase), Sofortüberweisung and Apple Pay.

• Can I change or cancel my order later?

As long as your order hasn't been shipped yet, please contact us as soon as possible using the contact form. We'll see what's possible.

Shipping & Delivery

• Where is delivery going?

We ship worldwide – excluding islands and special regions. You can find shipping costs and delivery times here.

• How long does shipping take?

Within Austria and Germany, delivery takes approximately 3–10 business days; internationally, delivery depends on the destination country. You'll receive a tracking number as soon as your package is on its way.

• How much are the shipping costs?

The exact shipping costs will be calculated at checkout. Shipping is free for orders over a certain value – see shipping information for details.

Products & Availability

• Are all products permanently available?

Many items, especially limited-edition stickers or accessories, are only available in small quantities. Once they're gone, they're gone—so it's worth acting fast.

• Does the Dropd suspension system fit my vehicle?

You can find all information about compatibility on the respective product page. If you have any questions about your specific model, please contact us with your vehicle registration document or chassis number.

Return & Cancellation

• Can I return items?

Yes. You have 14 days to cancel your order. Please note that used or damaged goods are not eligible for return. You can find more information in our cancellation policy.

• How does the return process work?

Please contact us briefly before returning anything. You'll receive all the information you need.

Miscellaneous

• Are there any discounts or promotions?

Every now and then – follow us on Instagram or subscribe to our newsletter so you don’t miss anything.

• I'm a content creator / I travel to a lot of meetings – can I work with you?

Sure! Just write to us with some information about you and your car – we're always open to collaborations with real people in the scene.

• Do you have a store or showroom?

Not currently – we're purely an online shop. We're here for you 24/7.